Nintex professional services
Getting started can be the hardest part of a new automation project. With Nintex Professional Services, you know that you’ll have proven experts that can help you with implementation, adoption, training, and customization of your project, giving you time and helping demonstrate the value of your project from the start.
Our team of solution experts helps teams of all sizes to stay ahead and be proactive with their projects.
Make the most of your Nintex tools, whether expanding or just starting out
Find tailored services for every stage, from mapping and automating everyday workflows to optimizing core business processes.
Use case expertise
Get expert help from dedicated consultants who know your industry and can guide your team to faster implementation and results.
Help when and how you need it
Whether you need help in the planning, implementation, or maintenance phases of your automation project, Nintex has a service level suited for you.
Managed services
Accelerate your automation plans without major IT investments. Our experts work as an extension of your team, handling performance, monitoring, and continuous improvements.
Role-based consulting: accelerate success with rapid application development
You’ve got big plans for your Nintex platform – and we’re here to help. Whether you need full project support or just a little extra expertise, our consulting team is ready to jump in wherever you need us. Here are a few of the key functional areas we’re happy to support:
Solution delivery and enhancements
- Tailored to your business needs and goals
- Agile-based development of solutions and enhancements
- Design and architecture guidance with discovery sessions to understand goals and requirements
- Formal architecture and design reviews recommended
- Discuss, define and agree on scope, duration, and cost
- Delivery includes development, user acceptance testing, defect triage and management, deployment and post-production support
Solution migrations
- Upgrade solutions to newer versions/capabilities included within the Nintex Process Platform
- Move on-premises solutions to the cloud
- Re-platform solutions on legacy systems such as Lotus Notes, InfoPath, and MS Access
- Includes scoping and assessment
Center of Excellence (COE)
- Establish an efficient delivery ecosystem through training and mentoring
- Define and implement governance, operations and standards
- Onboard and enable citizen developers quickly and grow them over time
- Drive productivity and achieve ROI
Enablement
- Instructor-led training customized to meet customer needs
- Mentoring new developers to build first application
Installations and upgrades
- Upgrade from legacy versions to the latest version of Nintex K2 Five
- Consultative upgrades from on-premise to Nintex K2 Cloud
Note
Our upgrade offering is for the hardware and platform only, this excludes upgrades of the solutions – however this can be done in parallel with a separate engagement. Other considerations:
- We will assist with the pre-requisites
- We will be on a call with you throughout the process
- We will verify that the environment is configured correctly and is functioning
- We will advise the best way to promote existing solutions
- We will help with environment cutovers, production outage planning, and similar issues
Application development offering
- Pilot solutions before launching widely
- Fast-track ROI and internal adoption
- Owned by you while Nintex provides skills, experience and guidance
- Agile approach to development, user acceptance testing and deployment
- Continued growth through standard delivery cycles
Advisory development offering
- Perform code reviews and best practices consultations before launch
- Assist with integrations, troubleshooting, and deployment to different environments
- Grow internal adoption, skills and experience while we support you and your team
Packaged Services: Get on the path to success with Nintex software
Our global Nintex Professional Services team offers modern solutions to business challenges organizations often encounter. Each pack offers a quick, easy and cost-effective value proposition.
Managed Services: Extend your IT team with proactive application management
Extend your end-user support and reduce application outages with second-level support from Nintex Professional Services. Our automation experts are here to help you with regular health checks, error monitoring, user education, and proactive service improvements.
Find the right support option for your team
Choose from a range of services, from standard support to site reliability, with options for ongoing assistance, expert troubleshooting, and specialized add-ons to ensure your Nintex solutions stay up and running. Service options include:
Premium package
Extend your support team with ongoing, proactive assistance from our Nintex Professional Services experts to ensure the stability and up-time of your Nintex applications.
Standard package
Extend your support team during the most crucial times – when issues arise and/or during deployment cycles.
Nintex site reliability
Extend your support team by leveraging the expertise of our automation experts to troubleshoot and resolve automation issues. This service will avoid platform outages and eliminates the need to staff support teams with high-end system engineers to handle Nintex technology. We maintain your defined support level agreements and keep management updated with regular reports.
Add-on services: application management
- 24×7 assistance on P1 critical incidents
- Application enhancement
- New application development
- Applications performance and load testing
- Additional application intake
Add-on services: site reliability
- Disaster recovery assistance
- Global support
- Customer-initiated data recovery (point in time)
- Data restoration impact investigation
- Installation and configuration of Nintex environments
- Migration of Nintex database/s to Azure
- Configuration of additional integration points
Please contact one of our skilled experts via PSOps@Nintex.com to explore how Nintex software solutions can help your organization transform the way people work.
Let's talk
Questions about our platform, products, or pricing? Fill out our contact form and we’ll contact you soon. Start leveraging the power of process automation!