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Help desk support

Improve your help desk support process with digital forms and workflows

Resolve issues faster, reduce delays, and keep case management smooth. Keep your help desk running, so your employees and support teams can each focus on what matters.

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Benefits

Accelerate response time

Solve problems faster so you can get employees back to work without delay.

Track service levels

Get real-time data with insights into numbers of incidents, time to resolution, and user satisfaction.

Respond from anywhere

Provide remote-accessible process applications to handle tickets on the go.

Take the stress out of help desk management

Automate ticket assignments, capture critical information, and track response times – in one system with minimal effort. With automatic notifications and escalations, nothing slips through the cracks. Integrate with knowledge bases for faster resolutions. Ensure IT policy with automatic compliance. And spend less time on repetitive tasks so your team can focus on solving real problems.

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Resolve tickets faster

Track, prioritize, and resolve support tickets fast

When employees come to IT with a problem, they want quick solutions – not delays or lost tickets. Nintex keeps everything on the fast track by automating ticket prioritization and routing, so your help desk team can resolve issues quickly.

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Streamline your support processes from beginning to end

Nintex makes it easy to manage support cases from start to finish. Automatically route requests to the right people to provide better service at every step, from notification to resolution.

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Why Our Customers Trust Nintex on

Intuitive process management

We anticipate being able to reduce the use of hard copy forms by over 60%

A Brief Insight Into How Effective Nintex Process Platform Has Been For Us

Nintex Process Platform was and still is by far the most flexible and easy-to-use than any of the other form creation and workflow designer apps we looked at.

Nintex Process Platform's Forms & Workflow for SharePoint 2019 & NWC

Moving to the Nintex Process Platform seven years ago took us to the next level with capabilities, including being able to build the "system" in SharePoint.

I love Nintex Workflows

I love Nintex Workflows

A good and powerful tool for automation process with less or no code.

We can build the same application with same complexity level in Nintex within a few months while Power Automate may take longer time (4-5 months) to build it up as a beginner.

Completely Overhauled Our Doc Management Processes

It increased our survey response rates by about 12 – 15% which is massive for us

Effortless Time and Effort Reporting

The implementation of this form has helped users in not having to submit a paper form and resubmit if it is lost.

Positive Nintex Review

I would highly recommend the Ninetex product to any colleagues. I have had a favorable experience and so have my immediate co workers.

Great platform for non-programmers who want to create automation

This is my primary go to tool for automating business processes within SharePoint

Eliminates manual processes and procedures to streamline your Intake Process

Nintex Forms are quick and easy to build and customize with no code.

Nintex Promapp and Workflow Cloud.

It is very user-friendly, and on top of that, it's no code.

For the elimination of manual processes and procedures it is beneficial.

The excellent low-code programming tool Nintex Process Platform is dedicated exclusively to automated processes.

Nintex Process Platform review

It just works for us, and we have been receiving lots of good feedback from all of the employees. The fact that it is visually appealing and so easy to use made our employees not miss any of the workflows.

A tool to automate everything

We have implemented solutions that will be used by any user, i.e. Company gift and business declaration system, to training requests. We also have solutions in Supply Chain, HR, Engineering, Mining, IT all the way up to our Company Secretary.

No more losing a process just because someone leaves

If you have any process that you do routinely that follow the same basic steps, you can and should use Nintex Process Platform. It really helps you flush out processes, even ones you have had for years. Doing this allows you to streamline those processes and free your time up.

Nintex Process Platform Review

I would rate the usability of the Nintex Process Platform workflow a ten out of ten, It's easy to use and for simple flows, there is no need for training. The logic is simple to understand. There's a vibrant community that is ready to help out if end-users run into problems. There are even some project samples online with step-by-step tutorials.

Nintex Process Platform Review

Nintex helps in providing our company with business automation. Human dependency has been decreased due to nintex. All human intervention is replaced by robots. Also it's pretty simple to create forms using this software.

Nintex process automation can make your organization more efficient!

Nintex focuses on process automation and they are very good at it. Any business process an organization has that requires approvals and especially where those approvals vary (e.g., higher request PO amount requires more approvals) are well suited to automation with the Nintex Platform. Nintex also has a robotic process automation (RPA) tool, which allows for automation of manual processes using any software accessible by a user's workstation. And Nintex offers a process mapping tool that allows organizations to map business processes (manual or automated) in a standardized manner in a central portal.

Huge Time Saver

Forms are really easy to create with the responsive designer.

Abit pricey but worth your money

This tool is perfect for any company looking to reduce workload and cut down cost used in manual information entry. also it's e-signature feature is a life safer expecially when dealing with customers order approvals.its also a great tool to generate complex forms and in-depth documentations within the shortest time.

Automate and get some time back!

We use this platform for internal digital forms and workflows. We have converted from very paper-based manual processes. The idea is to build the capability internally and empower teams to automate and build their own forms and workflows.

Nintex RPA for a better world of task management.

It is well suited in all aspects in a faster solution to task management. I like it much when it comes to those huge tasks that would have taken too much time and more human energy to manage. Serves administrative roles quite well. Delivers uniquely well-detailed reports. Great in everything.

Best Process Management Tool!

Really [the] best automation tool that makes our tasks easy to perform. We can maintain workflow very easily using this wonderful tool

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See for yourself

Put Nintex to the test

Because seeing is believing, let us give you a firsthand look at how Nintex can work for you.