Why process management is vital for frontline employees

Process excellence isn’t foreign to most successful enterprises. The key difference though between those who manage their processes and those who manage them well, is engagement. Business process management requires the buy-in of key staff to be truly effective. While process experts can template good process examples, it requires the involvement of the subject matter experts to ground those procedures in the real world.

Unfortunately, one of the key voices missing from the process management conversation is that of front line workers. While process excellence is championed by management, the actual practices often don’t reach those working at the very forefront of an organization.

When frontline employees are disengaged from the culture and strategic vision for the business, their motivation wanes and the organization loses a wealth of potential process performance.

Download the eBook