Telecom provider improves customer service using automated workflows
Wataniya Mobile, a leading telecom provider for the Palestinian Territories, implements processes to make their business run easier and faster. But what happens when process gets in the way of success?
Asem Nairat, BI and SharePoint Team Lead at Wataniya Mobile, introduced Nintex Automation CE to stop endless strings of process-related emails and phone calls that were interfering with serving Wataniya’s clients.
Modern Forms for mobile devices improve productivity and drive satisfaction
Wataniya integrated Oracle ERP, SAP, and SharePoint with Nintex Automation CE to manage business processes across HR, marketing, and customer service. Approximately 84 workflows interact with 80 sophisticated forms, with an additional 20 forms benefiting from simple workflows designed to manage permissions or sync emails.
“Using Nintex [Modern] Forms, we can modify the look and feel, and integrate with mobile forms. All of this also makes for user satisfaction,” explains Nairat.
Looking ahead, Nairat predicts Wataniya Mobile will bring the benefits of Nintex Automation CE to more employees as they migrate toward cloud computing, expanding the company’s current on-premises solution. He also plans to move beyond responsive design to designing forms specifically for the mobile environment. Nairat seeks to provide a positive user experience no matter what the platform or device.
With Nintex workflow automation, Wataniya puts people over processes.
