Unlocking data and centralizing processes across the airline
Running a major airline is no easy undertaking. The industry has significant compliance requirements, manages mountains of forms, and has a massive workforce, many of whom are either remote or in near-constant motion. Virgin Australia embarked on a journey to automate various workflows. They substituted an online form for emails, Word documents, and other communication methods not easily tracked. The form rapidly delivered data in a fixed format which did away with the need for manual data processing. This proved its value and soon became a core aspect of Virgin Australia’s automation capabilities.
Agility and flexibility deliver rapid results
Virgin Australia utilizes multiple components of the Nintex Process Platform. Nintex functions as Virgin Australia’s global repository to access and manage all workflows. Administrators can manage who they let in to create workflows and what level of access they give to that person to build or create their own connectors. The IT team can provide governance and oversight to new systems and processes before they become operational. New technologies can be tracked, and governed, and provide oversight into how workflows are performing.
Virgin Australia also uses Nintex Process Management to centralize and provide visibility of their processes across the organization. Automation continues to play an ever-more central role in supporting Virgin Australia to operate with efficiency and effectiveness. By completing many of the routine tasks and paperwork that suffuse the airline industry, Virgin Australia is enabling employees to focus on work that they are more passionate about and that has a more significant impact on the organization and its customers.
