Low-code solution puts app development in hands of business users
Twinings used a traditional IT system for Master Data Governance and found it increasingly out of step with the company’s burgeoning needs. The system was time consuming and fragmented, with an overreliance on emails and spreadsheets that made it difficult to sustain a single version of truth, let alone conduct audits.
The company wanted to overcome these limitations—and more. It wanted to both streamline and expand its solution with automated workflow, digital forms, and integration into its SAP ERP software. It wanted a low-cost and low-code solution that Twinings business users could easily use on their own, giving them more agility than they could get from software that had to be managed via IT staff.
After an exhaustive, 18-month RFP process, Twinings chose Nintex k2.
A low-code blend
Before records are created or modified in SAP, the Nintex K2 workflow uses business and technical embedded rules to ensure the data is consistent and accurate.
The Master Data Governance suite at Twinings includes 20 applications. To develop them, the company sought both outside help and a clear path for knowledge transfer. Twinings contracted with Nintex Professional Services to build the first two applications. Noyes and a colleague observed and participated in this process, then worked together with the professional services team to jointly build the next two applications. With that experience under their collective belt, they developed the remaining 16 applications themselves.
After achieving success with the Master Data Governance solution, Twinings used Nintex K2 to replace an offline mix of emails and spreadsheets that was slow to onboard vendors, impeded communication between suppliers and Twinings buying staff, and didn’t provide that staff with visibility into supply-chain status. The result was a Supplier Portal that provides an online, real-time way for suppliers and Twinings buyers to share information about purchase orders, shipment status, quality checks and more.
Twinings plans to expand its use of Nintex K2 to the non-tea side of its business, which manufactures the popular drink Ovaltine, and to gain economies of scale by managing data governance with common suppliers through a single Portal and master data governance model.
The migration fixed all the persistent problems and solved latency issues experienced by the group’s entities, especially in Asia. The BPM experts at CFPR are delighted with Nintex K2—and they are planning to go even further.
