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Process excellences takes flight at Wizz Air

Who They Are

Wizz Air is Europe’s fastest growing and greenest airline, with 710 routes between 151 airports and 44 countries. Headquartered in Budapest, Hungary the airline transported nearly 40 million passengers in 2019.

What they need

The airline needed a process mapping and management tool to standardize and centralize its processes, including safety-related procedures, for its 4,500-plus employees.

How they did it

Wizz Air is leveraging Nintex Process Management to map and manage its processes across the company and enable a process-driven culture.

European airline, Wizz Air, uses Nintex Process Management to map, manage, and optimize its business processes to deliver great flight experiences at the lowest cost to its customers.

Process-driven culture supports business goals

Operating in a price sensitive market requires Wizz Air to eliminate waste and keep costs low. In 2018, the European Airline made process excellence a company-wide initiative and invested in Nintex Process Management to better document, understand and improve process across its business.

Wizz Air set out to document all 150 of its high-level core processes in Nintex Process Management in its first year of use. Thanks to the easy-to-use and drag-and-drop interface of Nintex Process Management, Wizz Air successfully documented all 150 core processes and more. To date, the company has successfully captured over 1,100 procedures and processes in Nintex Process Management.

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Customer Testimonials

We see Nintex Process Management as the principle tool for documenting our processes and for discussing how we’re executing processes in our business. Our investment in Nintex is helping us to quickly become an even more process-driven business.

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Nintex Process Manager lets us oversee, adopt, and quickly implement changes to our processes. The software is an important enabler of our rapid growth, helping us transition to a continuous processes improvement model as we strive for operational excellence.

Mina Boulkarakir QHSE Manager

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Nintex Process Manager integrates risk and compliance requirements directly into processes, which has promoted risk and compliance awareness across the business to an everyday activity.

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Without a doubt, at Auswide Bank, we believe our size and our scale is an advantage. So we can find solutions to problems and implement them, such as Nintex and Process Manager. And we can actually be far more nimble, far more innovative than those larger organizations.

Damian Hearne Chief Customer Officer

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We see process excellence as a journey and Nintex Process Management as the key strategic tool within the business to achieve it. This is a long-term strategic approach.

Kon Stoilas Organizational Development & Learning Manager

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As we know, sometimes processes can be very, very complicated. Some of the cross functional process maps can go beyond pages. The adoption of Nintex Process Manager definitely helps staff to understand these maps a lot easier. And now we utilize those process maps, not only in various projects that we do, but also in daily operational life because they utilize these maps as a working manual.

Sara Zhou Business Improvement Manager

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We rapidly and iteratively get to a solution that people want. We can create something quickly, get it in the hands of users, make changes, and get things completed within hours instead of weeks.

Mark Bardsley Workflow Automation Team Lead

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Nintex [Promapp®] Process Management works because it shows the information in a simple way, compared to a complex flow chart that makes the brain switch off. We‘ve seen that in action, especially when staff are covering for those on leave.

Peter Wimsett Manager of Strategy and District Development

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We can standardize, while also making allowances for variations and regulatory compliance requirements by location, which has sped up our annual audit process.

James Evans Head of Quality

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Nintex [Promapp®] Process Management made processes and procedures far easier for the team to find and take in, in contrast to the old method which was too wordy and rarely used by staff.

Jenny Carter Finance Director

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We were attracted by Nintex Process Manager’s Local Government Shared Process Library, which enables us to both share knowledge and learn from the experience of hundreds of councils throughout Australia and New Zealand

Craig Robinson

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