Automation eliminates manual and paper-based processes as part of a digital transformation
The National Water Company (NWC) in Saudi Arabia provides two million customers with drinking water. They also collect over a billion liters of wastewater and sewage each day, which is processed at their six treatment plants across the Kingdom.
NWC automated its manual and paper-based processes as part of a digital transformation. Before automation, employees found it challenging to govern, track, and follow up on operational activities.
NWC was looking for an automation platform that was easy to use and could help speed up productivity. Workflow and forms have allowed NWC to better serve their internal and external customers, which has in turn increased satisfaction levels. The platform has also provided governance over processes.
An example of an updated process area is supplier communications. NWC used to communicate with suppliers via phone or email, which made orders difficult to follow up on or complete. An automated process was put in place to monitor orders from start to finish, which enhanced customer satisfaction levels and also provided governance oversight.
