Nintex Process Management helped the restaurant chain manage its New Zealand employees and store process information
Despite having a dedicated tool for managing employment issues, McDonald’s New Zealand lacked dedicated processes. The absence of processes caused issues for the human resources team, which had to balance requirements for all 152 New Zealand restaurants and the daily needs of 9,000 employees. It was also difficult for the company to keep up with the extensive documentation necessary for compliance with regulations for hiring, dealing with misconduct and other issues. McDonald’s HR team needed a way to develop processes and simplify regulation compliance. The solution had to be simple to ensure adoption at every location, so McDonald’s turned to Nintex Process Management.
Improved Process Management Eases HR Burden and Simplifies Compliance Tasks
The human resources team at McDonald’s New Zealand implemented Nintex Process Management to improve employee management processes. The simple software allowed McDonald’s to keep processes, work instructions and relevant documents in one location. Nintex Process Management also acted as an easily searchable repository for all process-related information, including full process history and change logs with details about each revision.
Nintex Process Management enabled McDonald’s to respond nimbly to legislation changes across its 152 New Zealand locations. The process management software enables real-time process changes online, which is beneficial for legislation changes. Nintex Process Management has improved efficiency across every McDonald’s location, opening access to process information, decreasing reliance on HR teams and simplifying legislation compliance. While Nintex Process Management was originally implemented for employee relations, its success has made the software likely to expand into other HR applications within McDonald’s New Zealand.
