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Capital Group drives big picture insights across the business with Nintex Process Manager

Who They Are

Capital Group is one of the world's largest investment management organizations, managing more than USD 2.6 trillion. Headquartered in Los Angeles, USA, they over 7000 employees across 29 offices in the Americas, Asia and Europe.

What they need

To build out a business process management program to aid process discovery work ahead of large projects.

How they did it

A large contingent of middle and back office operational teams have embraced Process Manager due to their need for documented knowledge and repeatable processes at scale.

Capital Group adopted Nintex Process Manager as a core application to build out a business process management program. They leverage Process Manager for process discovery work ahead of large projects, and to document process knowledge that is repeatable and scalable.

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Nintex Process Manager lets us oversee, adopt, and quickly implement changes to our processes. The software is an important enabler of our rapid growth, helping us transition to a continuous processes improvement model as we strive for operational excellence.

Mina Boulkarakir QHSE Manager

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Nintex Process Manager integrates risk and compliance requirements directly into processes, which has promoted risk and compliance awareness across the business to an everyday activity.

Narella Iacono Internal Audit and Risk Manager

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Without a doubt, at Auswide Bank, we believe our size and our scale is an advantage. So we can find solutions to problems and implement them, such as Nintex and Process Manager. And we can actually be far more nimble, far more innovative than those larger organizations.

Damian Hearne Chief Customer Officer

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We see Nintex Process Management as the principle tool for documenting our processes and for discussing how we’re executing processes in our business. Our investment in Nintex is helping us to quickly become an even more process-driven business.

Francis Hardy Process Automation Manager

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We see process excellence as a journey and Nintex Process Management as the key strategic tool within the business to achieve it. This is a long-term strategic approach.

Kon Stoilas Organizational Development & Learning Manager

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As we know, sometimes processes can be very, very complicated. Some of the cross functional process maps can go beyond pages. The adoption of Nintex Process Manager definitely helps staff to understand these maps a lot easier. And now we utilize those process maps, not only in various projects that we do, but also in daily operational life because they utilize these maps as a working manual.

Sara Zhou Business Improvement Manager

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We rapidly and iteratively get to a solution that people want. We can create something quickly, get it in the hands of users, make changes, and get things completed within hours instead of weeks.

Mark Bardsley Workflow Automation Team Lead

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Nintex [Promapp®] Process Management works because it shows the information in a simple way, compared to a complex flow chart that makes the brain switch off. We‘ve seen that in action, especially when staff are covering for those on leave.

Peter Wimsett Manager of Strategy and District Development

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We can standardize, while also making allowances for variations and regulatory compliance requirements by location, which has sped up our annual audit process.

James Evans Head of Quality

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Nintex [Promapp®] Process Management made processes and procedures far easier for the team to find and take in, in contrast to the old method which was too wordy and rarely used by staff.

Jenny Carter Finance Director

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