5 best practices for call center agents to drive sales
Organizations rely on their sales team to grow and call centers are no exception. Ramping up sales in the call center can provide a valuable outlet to help companies meet…
Organizations rely on their sales team to grow and call centers are no exception. Ramping up sales in the call center can provide a valuable outlet to help companies meet…
What is the most efficient, reliable way to decide which work processes your company should automate? It wasn’t that long ago that there really was only one way for companies…
As with any new technology, adopting robotic process automation (RPA) requires an investment of time and resources, as well as a commitment to change. In our last blog post, we discussed…
As managers we look at KPI (key performance indicators) to measure how well our teams are doing compared to the targets set for them. Yet rarely is every member of…
If you are an operations manager and you are reading this post, it is a safe bet to assume that the hour is late. What other time could you possibly…
As anyone in the hospitality industry will confirm, General Managers (GMs) have their work cut out for them. According to wearehoteliers.com, it can take up to twenty years to become…
This is an exciting time for Nintex. On Nov. 22, Nintex Workflow Cloud moved into general availability. Many of you know by now that NWC is our new, cloud-first workflow…
There’s an app for that. Except … sometimes there’s not. That’s where you come in. You recognize an app opportunity and seize it. But to build mobile apps sounds all…
Seventy-nine percent of Internet users surveyed worry about a lack of online privacy as a result of having so much of their information on the Internet, according to TRUSTe/National Cyber…
Whether it’s at the state, local or federal level, government departments and agencies swim in paper. These agencies rely on paper forms, applications, reports, records and numerous government documents. Let’s…