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Help desk support

Improve your help desk support process with digital forms and workflows

Resolve issues faster, reduce delays, and keep case management smooth. Keep your help desk running, so your employees and support teams can each focus on what matters.

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Benefits

Accelerate response time

Solve problems faster so you can get employees back to work without delay.

Track service levels

Get real-time data with insights into numbers of incidents, time to resolution, and user satisfaction.

Respond from anywhere

Provide remote-accessible process applications to handle tickets on the go.

Take the stress out of help desk management

Automate ticket assignments, capture critical information, and track response times – in one system with minimal effort. With automatic notifications and escalations, nothing slips through the cracks. Integrate with knowledge bases for faster resolutions. Ensure IT policy with automatic compliance. And spend less time on repetitive tasks so your team can focus on solving real problems.

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Resolve tickets faster

Track, prioritize, and resolve support tickets fast

When employees come to IT with a problem, they want quick solutions – not delays or lost tickets. Nintex keeps everything on the fast track by automating ticket prioritization and routing, so your help desk team can resolve issues quickly.

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Streamline your support processes from beginning to end

Nintex makes it easy to manage support cases from start to finish. Automatically route requests to the right people to provide better service at every step, from notification to resolution.

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Why Our Customers Trust Nintex on

A tool to automate everything

We have implemented solutions that will be used by any user, i.e. Company gift and business declaration system, to training requests. We also have solutions in Supply Chain, HR, Engineering, Mining, IT all the way up to our Company Secretary.

A tool to automate everything

Nintex has an ROI report that analysis all workflows in your environment and time spent on developing the workflows . We have paid off our investment in the first 12 months according to this report.

Nintex process automation can make your organization more efficient!

Process mapping – mapping your business processes in a central portal for knowledge management and to find opportunities for automation & efficiency gains

Nintex process automation can make your organization more efficient!

Integration – easily integrate with line of business applications you already have

Nintex process automation can make your organization more efficient!

We use Nintex Platform internally for requesting new project sites in Office 365 for new customer projects. The administrator and project manager fill out a Nintex form with the client and project-specific details, which is saved in a SharePoint list. We then use a Nintex workflow for approvals and site creation.

Nintex process automation can make your organization more efficient!

Nintex focuses on process automation and they are very good at it. Any business process an organization has that requires approvals and especially where those approvals vary (e.g., higher request PO amount requires more approvals) are well suited to automation with the Nintex Platform. Nintex also has a robotic process automation (RPA) tool, which allows for automation of manual processes using any software accessible by a user's workstation. And Nintex offers a process mapping tool that allows organizations to map business processes (manual or automated) in a standardized manner in a central portal.

Nintex process automation can make your organization more efficient!

Yes, non-IT staff use Nintex–some as users (filling out forms, approving and rejecting tasks, etc.) as well as implementers. The no-code capabilities of Nintex allow non-technical users to create forms and even workflows with minimal training. If a user can map a business process using a tool such as Visio they can easily learn how to create a workflow to automate that process.

Nintex process automation can make your organization more efficient!

We use Nintex Platform in both Office 365 and Nintex Workflow Cloud (NWC), and most of our clients do the same. The ability to leverage the NWC platform has been specifically helpful when integrating with other cloud platforms such as Box, SalesForce, etc.

Nintex process automation can make your organization more efficient!

Ease of use – no code development of forms and workflow

Nintex process automation can make your organization more efficient!

Nintex has shown an ability to provide positive ROI at our organization and for the clients we work with on a daily basis.

Our use cases

Streamline, automate, and solve with Nintex

Explore related use cases showing how Nintex solves real-world business problems, from automating routine tasks to simplifying complex workflows.

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Use case

Chatbots

AI-powered chatbots help users to converse using text, interactive cards, or speech. Provide your users with the resources they need.

Learn more about Chatbots
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Use case

Reduce operational risk

Manage risk, reduce costs, and increase productivity with the most powerful, easy-to-use platform for process automation and intelligence.

Learn more about Reduce operational risk
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See for yourself

Put Nintex to the test

Because seeing is believing, let us give you a firsthand look at how Nintex can work for you.