According to Hermann Ebbinghaus, people forget 50% of new information within an hour of learning it, and up to 70% within 24 hours. In a contact center, this dynamic can be a major problem. Without access to the right knowledge at the right time, companies can lose both customers and sales.
Read this eBook to see how you can leverage guided robotic process automation (RPA) to train agents in real-time, so that you can improve customer satisfaction, employee morale, and sales revenue.
