Leveraging process automation and management to improve customer experience.
Based in Queensland, Australia, Auswide Bank serves over 85,000 customers in the region. Auswide Bank’s customers and providing them with the best banking experience is at the core of everything it does. This promise to its customers led Auswide Bank on what it calls the “Road to Right”.
The Road to Right is the bank’s initiative to ensure that they do the right thing for their customers the first time, every time. And a key piece to achieving the road to right is fully understanding the bank’s processes and finding ways to improve them. To help support this effort, Auswide Bank has implemented Nintex Process Manager to fully map its processes and find ways to improve them. The bank also leverages Nintex Forms and Nintex Workflow to support and optimize many of its customer-facing processes including loan originations, personal banking processes, and more.
