Automating complex processes to support growth and employee satisfaction
Since opening its doors in 1995, Zain Jordan has been at the forefront of the mobile telecommunication industry. Exceptional subscriber growth in the swiftly evolving mobile space has been driven by a commitment to using cutting-edge technology to provide unparalleled services to its subscribers. Zain Jordan is not just about connecting people; it’s about making a meaningful impact. Beyond telecommunications, Zain Jordan distinguishes itself through community initiatives, actively engaging in Corporate Social Responsibility and Corporate Entrepreneurship Responsibility programs.
Automation journey leads to operational rejuvenation
Zain Jordan’s ongoing success and extensive operational landscape gave rise to a new set of challenges, particularly around the behind-the-scenes but crucial areas of compliance and governance.
Beyond the company itself, industry-wide developments also placed greater demands on Zain Jordan. Ensuring data integrity, safeguarding customer information, managing cross-border transactions, and adhering to regional regulations became both essential and increasingly time-consuming for the company’s employees. The growing expectation of instant services from customers added to the complexity.
They decided to automate many of the more burdensome and time-consuming compliance and governance processes. The goal was not just digital transformation; it was holistic operational rejuvenation.
