When the government of Australia changed its rules around Disability Employment Services (DES), employment services provider WISE Employment saw tremendous growth. As the organization experienced significant growth they soon realized they needed to take a closer look at their processes.
The organization struggled with an inconsistent and decentralized approach to process management. Process documents were stored in a combination of Microsoft Word, Excel, and Visio. Many processes were out of date with no particular individual responsible for them, mapped in non-standard formats, and stored in various locations
This approach led to inconsistent customer experiences, errors, inefficiencies, duplication of work, and little continuous improvement efforts. WISE Employment needed a better way to map and manage processes organization-wide. Their answer was Nintex Process Management.
A smarter approach to process
Nintex Process Management’s easy-to-use navigation allows for WISE employees to map and provide feedback on processes with little training. Once mapped, WISE can apply value stream mapping and customer-centered design principles to improve the efficiency and effectiveness of their processes.
With the support of WISE’s executive leadership team, Kon Stoilas, Organizational Development & Learning Manager at WISE Employment, was part of the team that led the initiative to improve processes at the organization. At the start of the project, WISE had nearly 230 processes documented, yet only 34 were current. The rest were redundant or outdated.
Since implementing Nintex Process Management one year ago, WISE has produced over 21,000 process views of 100 published processes across the organization. Employees share that WISE’s processes enable them to be more effective, scoring WISE an overall process rating of 4.8 out of 5 stars.
