Optimizing internal and external processes with automation at SFMTA
San Francisco Municipal Transportation Agency (SFTMTA) is responsible for the management of ground transportation in the city of San Francisco, California. SFMTA wanted to eliminate paper forms and digitize business processes across the agency to improve overall productivity and efficiency.
SFMTA used Nintex and partnered with KnowledgeLake, to transform the organization’s paper forms and documents into digital forms and workflows with Nintex.
San Francisco Municipal Transportation Agency speeds workflow automation with Nintex
Aside from overseeing nearly 700,000 riders daily, the SFMTA is has made digitization a priority. When SFMTA’s TSI department began leveraging SharePoint, they quickly realized they needed a more robust solution for workflow automation. After evaluating workflow automation offerings, the agency settled on Nintex for its ease-of-use and quick time to deployment, not required coding or servers.
For the last eight years, SFMTA has been leveraging Nintex Forms and Workflows to automate previously paper-based processes agency-wide from large external projects like the managing supply chain processes to smaller internal tasks, Nintex is helping SFMTA drive efficiency. These small transformations have produced big results for SFMTA, saving time and improving data quality. To date, SFMTA has transformed its HR alternative work schedule request, electronic return to work, and surveillance video requests with Nintex.
