A new way to hire
Managers at Michigan State University’s Infrastructure Planning and Facilities (IPF) unit needed to keep their operations moving at peak efficiency. A key element to achieving peak performance was having the right people—and that meant optimizing the hiring process. IPF wanted to clarify job requirements, maintain paperwork more efficiently, and enhance the onboarding process, which would all contribute to IPF successfully hiring the most qualified candidates. IPF was clear on the consistent, efficient, and transparent hiring and onboarding process that it wanted – but achieving it was complicated by competing processes that had arisen independently over the course of 50 years, contractual obligations to various unions, operational differences and more.
IPF had been using Nintex Process Management to map and manage business processes for several years, but only for what Kelly Feister, Asset Management & Preventative Maintenance Coordinator at IPF, called “pockets of information.” When Feister and her colleagues decided to test the solution’s ability to manage end-to-end processes, they identified the hiring and onboarding process as their proof-of-concept candidate.
Testing an end-to-end process capability
The IPF process-improvement team first used Nintex Process Management to capture input from its five-phase RAPID process improvement methodology, a popular framework in higher education. Next, IPF hosted an all-day Process Palooza event with key stakeholders from every area of the organization. Participants reviewed the Nintex Process Management processes and contributed details, supplemental resources, improvement ideas, questions and more – more than 150 pieces of process feedback in all.
The improvement team reviewed the feedback and used it to create a new version of the hiring and onboarding process, using Nintex Process Management features including linked processes, conditionals, parallel processes and systems tagging.
Once the updated end-to-end process was approved, the IPF held a training session for a broad range of staff, from executive leadership through supervisors, managers, hiring coordinators, and administrative assistants. Participants used Nintex Process Management to review each step in the new end-to-end process, and now continue to use Nintex Process Management as the single, centralized source for reliable and up-to-date hiring and onboarding information.
