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MBIE maintains ISO 9001 and ensures reliable data with Nintex Process Manager

Who They Are

The Ministry of Business, Innovation and Employment is the public service department of New Zealand charged with delivering policy, services, advice and regulation, which contribute to New Zealand's economic productivity and business growth.

What they need

At the MBIE NZ Companies Office, 45 staff members deal with 400 calls and 4,000 transactions a day. They maintain 22 different registers and help other countries do the same. Adopting the ISO 9001 standard was crucial for the future of the organization.

How they did it

With Nintex Process Manager’s automated notifications and easy-to-use system, the MBIE Companies Office is saving time and money, while also achieving a higher level of accuracy and transparency in their processes.

Automating complexities while saving on costs

In a big organization like MBIE, tracking and keeping complex processes updated is nearly an impossible task. With Nintex Process Manager process mapping software, the documentation happens automatically and all the information appears on one screen.

Keeping track of every change

With Nintex Process manager, information is standardized and updated with every change and revision.

The various teams at the Companies Office have different levels of access to Process Manager depending on the information they’re dealing with, so confidential information is restricted to those with permissions.

On the other side of the scale, being able to share less-sensitive processes makes it easier to interact with other organizations and members of the public.

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Customer Testimonials

Nintex Process Manager had all the automated features for meeting our standards. And as the standards have changed, Process Manager keeps changing – that's really pleasing to us.

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Nintex Process Manager lets us oversee, adopt, and quickly implement changes to our processes. The software is an important enabler of our rapid growth, helping us transition to a continuous processes improvement model as we strive for operational excellence.

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Nintex Process Manager integrates risk and compliance requirements directly into processes, which has promoted risk and compliance awareness across the business to an everyday activity.

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Without a doubt, at Auswide Bank, we believe our size and our scale is an advantage. So we can find solutions to problems and implement them, such as Nintex and Process Manager. And we can actually be far more nimble, far more innovative than those larger organizations.

Damian Hearne Chief Customer Officer

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We see Nintex Process Management as the principle tool for documenting our processes and for discussing how we’re executing processes in our business. Our investment in Nintex is helping us to quickly become an even more process-driven business.

Francis Hardy Process Automation Manager

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We see process excellence as a journey and Nintex Process Management as the key strategic tool within the business to achieve it. This is a long-term strategic approach.

Kon Stoilas Organizational Development & Learning Manager

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As we know, sometimes processes can be very, very complicated. Some of the cross functional process maps can go beyond pages. The adoption of Nintex Process Manager definitely helps staff to understand these maps a lot easier. And now we utilize those process maps, not only in various projects that we do, but also in daily operational life because they utilize these maps as a working manual.

Sara Zhou Business Improvement Manager

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We rapidly and iteratively get to a solution that people want. We can create something quickly, get it in the hands of users, make changes, and get things completed within hours instead of weeks.

Mark Bardsley Workflow Automation Team Lead

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Nintex [Promapp®] Process Management works because it shows the information in a simple way, compared to a complex flow chart that makes the brain switch off. We‘ve seen that in action, especially when staff are covering for those on leave.

Peter Wimsett Manager of Strategy and District Development

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We can standardize, while also making allowances for variations and regulatory compliance requirements by location, which has sped up our annual audit process.

James Evans Head of Quality

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Nintex [Promapp®] Process Management made processes and procedures far easier for the team to find and take in, in contrast to the old method which was too wordy and rarely used by staff.

Jenny Carter Finance Director

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