Nintex Process Manager improves workflow standards and documentation at New Zealand’s second-largest airport
With separate systems for different areas of the business and operational inefficiencies slowing down processes, Christchurch International Airport Limited (CIAL) needed a way to document and improve processes. A new enterprise resource planning (ERP) system had to be implemented while CIAL maintained normal daily operations at New Zealand’s second-largest airport. CIAL was searching for a consistent approach to the ownership and accountability of process management within the organization.
Going into the project CIAL, set big goals including tighter business-wide integration, enhanced process visibility and reporting capability, and simplified business administration. To meet these expectations, CIAL turned to Nintex Process Manager.
Nintex Process Manager Smooths Transition to New ERP System
As CIAL transitioned to a new ERP system, Nintex Process Manager was used to define processes and identify gaps between current and future practices. During the initial key user training phase, CIAL used Nintex Process Manager to document processes, which were further developed in the key user testing phase. Once end-user training arrived, the processes in Nintex Process Manager were well-tested and accurately represented the new methods for performing tasks.
CIAL leveraged Nintex Process Manager to empower the organization with a centralized knowledge base that teams had ownership of, allowing for adjustments as necessary. The central repository of information assisted with change management, enabling staff to seamlessly transition to the new ERP system with consistent, standardized processes. Nintex Process Manager also streamlined communication, notifying staff members whenever processes were changed.
